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Summer school
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    Customer Experience & Innovation

    Gain the tools and strategies to design seamless, impactful customer journeys
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    • Summer Programs For University Students
    • Customer Experience & Innovation
    duration2 weeks
    languageEnglish
    locationMadrid
    INTAKE9th – 20th of June, 2025
    FORMATIn-person
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    Program DetailsUntitled
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    EXPLORE CUSTOMER EXPERIENCE AND INNOVATION

    Understand the art of designing customer experiences that leave a lasting impact. Over two weeks, you will explore customer-first strategies that emphasize empathy, design thinking, innovation and the power of emotional connection—all the tools you need to design experiences that resonate.

    Focusing on practical application, the Customer Experience & Innovation program helps you see things from a consumer’s perspective and understand their needs at every touchpoint. By the end, you’ll walk away equipped to shape experiences that engage audiences and set businesses apart.

    WANT TO KNOW MORE?
    days to start your best summer
    129days
    :
    03hours
    :
    49minutes

    Course Overview – Typical Day in the Customer Experience & Innovation Program

    We’ve structured your day-to-day to sharpen your skills and bring out your best ideas. Designed for an engaging and hands-on experience, here’s what a typical day in the Customer Experience & Innovation program looks like:

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      Week 1:

      • Monday to Friday, 9:30 a.m. to 2:00 p.m.
    • Four young adults enjoying a conversation at an outdoor table with coffee and water bottles.

      Week 2:

      • Monday to Thursday, 9:30 a.m. to 2:00 p.m.
      • Friday: The last day is dedicated to reflection, group project presentations and a fun graduation ceremony.

    WHO IS THIS PROGRAM DESIGNED FOR?

    • This program is right for you if…

      …you’re passionate about understanding customers and driving meaningful innovation. By providing the opportunity to gain practical CX skills, this experience will prepare you to thrive in dynamic, customer-focused roles.

    • Participant profile

      The Customer Experience & Innovation program is tailored for university students and recent graduates, between 18 and 26 years old, who are motivated to build foundational expertise in customer experience, design thinking and problem-solving.

    Focus Areas

    Be equipped with essential skills to design and deliver outstanding customer experiences. From mapping the customer journey to hands-on prototyping, each skill helps you lay the groundwork for impact in any customer-focused role.

    • 01.

      Customer journey mapping

      Learn how to create detailed maps of customer experiences, boosting your capacity to design pathways that align with customer needs and enhance brand loyalty.

    • 02.

      Stakeholder engagement

      Develop the skills to connect effectively with stakeholders and understand their perspectives to build support and drive meaningful change in projects.

    • 03.

      Design thinking

      Apply this creative approach to innovate within CX, gaining the know-how to foster empathy and collaboration as a tool to generate impactful, user-centered solutions.

    • 04.

      Strategic problem-solving

      Sharpen your ability to identify challenges, think critically and develop innovative solutions that align with both customer expectations and business objectives.

    • 05.

      Prototyping

      Get hands-on experience with prototyping methods that transform ideas into reality, learning to refine solutions through iterative feedback and real-world testing.

    Unique Value

    Transformative and hands-on, this program provides the practical skills, industry insights and real-world experience to help you shape authentic, impactful customer journeys.

    Learning Outcome

    By the end of the program, you’ll know how to design seamless customer journeys, align CX strategies with real goals, and turn empathy into impactful actions. Through hands-on prototyping and stakeholder engagement, you’ll gain the skills to tackle real-world CX challenges and deliver meaningful results.

    Program Structure

    What Your're going to do
    2 Weeks
    Week 1
      Week 2

        Foundation of Self-Discovery and Core Skill Building

        Laying the Foundation: Customer-Centric Design and Problem Framing

        • Day 1: : CX and Innovation Kickoff

          Overview of CX and innovation concepts, with team-building activities.

        • Day 2: Understanding Customer Needs

          Gathering and analyzing customer insights to inform CX design.

        • Day 3: Mastering Customer Journey Mapping

          Mastering Customer Journey Mapping

        • Day 4: Mastering Customer Journey Mapping

          Developing empathy maps and personas to uncover user motivations.

        • Day 5: Defining the Problem

          Identifying pain points and framing challenges to set project scope.

        Practical Tools and Professional Empowerment

        Building Solutions: Prototyping, Feedback, and Innovation in Action

        • Day 6: From Ideas to Prototypes

          Exploring ideation techniques, refining ideas, and creating prototypes.

        • Day 7: Feedback and Iteration

          Incorporating peer feedback to enhance prototype development.

        • Day 8: Refining for Feasibility

          Optimizing prototypes with a focus on customer impact and implementation.

        • Day 9: Pitching Innovation

          Crafting and presenting business cases to demonstrate innovation.

        • Day 10: Reflections and Graduation

          Reflecting on CX skills and celebrating program achievements.

        Andrew_Peter_Wallace_McCarthy

        lead faculty

        Andrew McCarthy – Founding Academic Director, Master in Customer Experience & Innovation

        • Mentor: Venture Labs, IE Net Impact, MasterYourself, among others
        • Head of Digital and Desing, Gallarus Venture, LLC
        • Energy Intelligence, Creative Director
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        DISCOVER THE RIGHT PROGRAM FOR YOU

        With flexible programs, you can mix and match the topics that interest you the most, giving you a taste of your future degree or career. Each program lasts two weeks, except the Entrepreneurship program, which lasts four, and you can combine up to three programs to create a very personal learning journey.​

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        Upskilling for Professional Development

        Turn your strengths and ambitions into real-world growth by exploring self-discovery techniques, learning practical strategies and gaining insights to help you take control of your career.

        • (1st Edition): Monday, May 26 – Friday, June 6.
        • (2nd Edition): Monday, June 23 – Friday, July 4.
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        Customer Experience Innovation

        Learn how the pros design seamless, unforgettable customer experiences that help businesses stand out through deep dives into design thinking and customer-first strategies.

        • Monday, June 9 – Friday, June 20.
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        Breakthrough Tech & AI

        Explore emerging technologies like AI, robotics and quantum computing in our state-of-the-art IE Robotics & AI Lab—and learn how to leverage them for your future.

        • (1st Edition): Monday, June 9 – Friday, June 20.
        • (2nd Edition): Monday, July 7 – Friday, July 18.
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        Rethinking Sustainability

        Gain new perspectives, practical strategies and a personal action plan for creating sustainable change through hands-on VR simulations and group projects.

        • Monday, July 7 – Friday, July 18.
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        Humanities in Action

        Experience an immersive journey in arts, culture, and contemporary issues in Madrid, broadening your perspectives on politics, diversity, and sustainability while enhancing both personal and professional growth.

        • Monday, June 9 – Friday, June 20.
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        Fashion Styling & Media

        Master the latest fashion trends and cover must-know basics of styling, photography and visual communication, all while gaining firsthand studio experience to build your professional portfolio and craft a stand-out personal brand.

        • Monday, June 23 – Friday, July 4.
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        Law & Innovation

        Explore the intersection of law, technology and policy through real-world case studies, interactive workshops and a two-day competition, sharpening your skills in negotiation, public speaking and legal analysis.

        • Monday, June 9 – Friday, June 20.
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        NextGen Public Changemakers

        Dive hands-on into topics like global governance, leadership and geopolitics to understand complex policy and global issues and gain a leadership mindset fit for the future.

        • Monday, June 23 – Friday, July 4.
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        IE Entrepreneurship Summer School

        Develop your startup idea and refine your entrepreneurial skills alongside like-minded peers, with insights from IE Alumni and IE Startup Mentors to support you as you prepare for a final pitch competition.

        • Monday, June 9 – Friday, July 4.
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        SUMMER 2025 CALENDAR

        Take a look at how you can structure your summer with our wide range of combinations.

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        Abstract for Tuition | IE

        TUITION

        *Early bird

         Before March 30th

        2 WEEK PROGRAM

        • 3,500€* (Early Bird Price 3,150€)
        • *5,900€ Bundle Price (2 weeks + 2 weeks)

        CREDIT RECOGNITION

        Earning academic credit at your home institution for joining IE University’s Summer Program is designed to be as straightforward as possible. Many institutions routinely award credit for summer courses, but we highly recommend that you check with your University’s International or Study Abroad Office regarding any specific requirements you might need to fulfill.

        If you join IE University’s Summer Program for at least four weeks (= two two-week modules or with the four-week Entrepreneurship Summer School), you’ll complete an academic workload equivalence of 6 ECTS credits (or 3 US credits). If you spend more time with us, you can earn even more credit equivalence, also spread over consecutive summers. To qualify for credit recognition, you need to fulfill all the course requirements and submit one final essay within two weeks of finishing your last course.

        To make the credit transfer process easier, IE University provides all the necessary documentation and evidence required by your home university’s Study Abroad Office or academic department. Additionally, we actively work to pre-agree credit recognition with key partner universities to ensure a faster and smoother process for you.

        THE ADMISSIONS PROCESS

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        1. Online Application

        You will need to complete the online application with the following documents: 

        1. Academic transcripts.  
        2. CV (cv template).
        3. Video Assessment: in this section you will complete two live video questions on general knowledge topics.

        *You must complete all sections of the application in order to submit it.

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        2. Submit your Application

        Once you complete all sections you may submit your online application to be evaluated by our team.


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        3. Admissions Final Decision

        Within 2 weeks of submitting, the Summer School Team will contact you with the final resolution of your Admissions process. Should it be positive, you will be guided through the next steps for your enrollment.

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        START YOUR APPLICATION

        Spaces are limited, so enroll now to guarantee your place!

        Apply now