The purpose of successful Operations Management is to provide customers with a high-quality service/product that exemplifies the excellent performance of a company. A high-value service/product is the key to obtaining profit as it can attract new clients, increase the gross profit margin, build trust and improve the reputation of the organization, making the company reach its growth and stability goals. As the area that supervises the complete operating system of an organization, it represents, therefore, an integral part of every business.

Operations Management is a vital function in every company. An effective and efficient operations management can help a company stay competitive. Successful companies achieve excellence in operations management, while companies struggling often trace their problems to poor management of their operations.