Learning Objectives

• Understand the strategic importance of OM and how it can provide firms a competitive advantage.
• Analyze the problems and challenges faced by managers that can be traced to ineffective OM.
• Learn various frameworks to articulate the tactical and strategic problems that arise in OM.
• Understand OM principles, concepts, tools, and techniques to diagnose, analyze and solve OM problems.
• Know the tools that companies use to control the value production process.
• Understand the interdependence between Operations and other functions in a company such as Marketing, Sales, Accounting/finance, and Human Resources.
• Analyze the impact of sustainability in Operations Management and learn the best sustainability practices and strategies in the manufacturing and service industries.