Close
IE University
  • Facebook
  • Twitter
  • You Tube
  • Linkedin
  • Instagram
  • IE Corporate Relations
  • IE University
IE Insights IE Insights IE University
  • Topics
    • Subjects
      • Building Resilience
      • Business & Finance
      • Design & Architecture
      • Diversity
      • Entrepreneurship
      • Future of Education
      • Global Affairs
      • Humanities
      • Innovation & Technology
      • Law
      • Managing People
      • Marketing
      • Sustainability
    • Go to Insights
  • Articles
  • Videos
  • Podcasts
  • Interactives
  • About us
Sign up for IE Insights
  • Topics
    • Subjects
      • Building Resilience
      • Business & Finance
      • Design & Architecture
      • Diversity
      • Entrepreneurship
      • Future of Education
      • Global Affairs
      • Humanities
      • Innovation & Technology
      • Law
      • Managing People
      • Marketing
      • Sustainability
    • Go to Insights
  • Articles
  • Videos
  • Podcasts
  • Interactives
  • About us
  • Español
Sign up for IE Insights
  • Facebook
  • Twitter
  • You Tube
  • Linkedin
  • Instagram
  • Home
  • Authors
  • Luz Hernández

Luz Hernández

Professor of Customer Experience at IE Business School

Luz Hernandez

Author's Insights

Diez fases en la experiencia de cliente
04 / 11 / 2019

Ten Stages in the Customer Experience

article | Entrepreneurship | Marketing
Infografia - Siete claves para una experiencia WOW eng
05 / 06 / 2018

Seven Hallmarks of a WOW! Experience

infographic |

IE – REINVENTING HIGHER EDUCATION

  • IE.EDU
  • IE University
  • IE Business School
  • IE Law School
  • IE School of Architecture and Design
  • IE School of Science and Technology
  • IE School of Politics, Economics & Global Affairs
  • IE Lifelong Learning
  • IE Foundation
  • IE School of Humanities
  • Legal Notice
  • Privacy Policy
  • Cookie Policy
  • International Offices
  • Authors
  • Contact
  • Facebook
  • Twitter
  • You Tube
  • Linkedin
  • Instagram
IE University

 Share This

Share on Mastodon