Carlos Palacios Castañeda

Carlos Palacios holds circa 25 years of professional experience, primarily in the Retail Banking sector.  He currently works at Santander Spain as Transformation Director, prior to that he has held Retail Product and Customer Development senior executive functions, including CRM and Customer Experience.  Previously was Product and Customer Segment Head in Santander UK.  Before joining Santander Group he worked as a consultant at BCG and other consulting companies, specializing in financial services and leading multiple projects in Spain and other European countries.  He holds several degrees in Business Administration from ICADE in Spain and Lancaster University in the UK.

CORPORATE EXPERIENCE

• Director of Transformation, Santander Spain, since 2022

• Director of Savings and Investments, Santander Spain 2021 – 2022

• Director of Customer Strategy, Santander Spain 2019 – 2021

• Director of Retail Products, Santander Spain 2015 – 2019

• Director of Affluent Customer Segments, Santander UK 2013 – 2015

• Director of Banking, Santander UK 2011 – 2015

• Project Leader at BCG 2007 – 2011

• Project Manager at Indigo Value Analysis 2004 – 2007

• Consultant at PWC 1998 – 2004

ACADEMIC EXPERIENCE

• Adjunct Professor of Analytics for Financial Services and AI in Banking, IE University, Spain, 2020 – Present

• Certified Internal Trainer at Santander Academy, Headspring Executive Development, 2021

ACADEMIC BACKGROUND

• Diploma de Estudios Avanzados (DEA) in Senior Management, Universidad Rey Juan Carlos, Spain, 2006

• Degree in Business Administration and Management, ICADE E2, Universidad Pontificia Comillas, Spain, 2003

• Postgraduate Diploma in Business Analysis, Lancaster University, UK, 1999

• Graduate Degree in International Business Studies, ICADE E4, Universidad Pontificia Comillas, Spain, 1999