Carmen López-Suevos Hernández

Carmen is an expert in consumer knowledge and business transformation and customer-centric operating models through digital adoption for sustainable value creation. He has extensive international experience in strategy definition and implementation, business development and digital transformation as well as a solid track record in customer operations in service technology companies.

Carmen has been Director of Customer Experience and Transformation at Vodafone where she has led a strategic change, translated into a transformation in customer focus. Previously Director of Commercial Operations and Customers, where she has been responsible for the turnaround and the opening of operations in 7 countries of LatAm and Head of Global Customer Strategy of the Vodafone Group in London leading the program of increase of revenues and efficiency. In R y Yoigo she has held positions of responsibility in the areas of strategy, marketing and customer operations. She began her professional career in the American firm AMS as a strategy and technology consultant working in different European countries   Degree in Physics from the Complutense University and Master in Business Administration from IE. Executive programs at IMD (Lausanne) and IESE. Executive Coach by the ICF. Professor in the MDBI IE

CORPORATE EXPERIENCE

• Adjunct Professor MDBI, IE University

• Senior Advisor at Llyc and Associate Professor at IE, 2022 – Present

• Director of Customer Experience and Transformation Vodafone Spain, 2016 – 2022

• Director of Customers and Integration Vodafone (+ ONO), 2014 – 2016

• Head of Global Customer Strategy Vodafone Group – GB, 2013 – 2014

• Director of Commercial Operations, 2008 – 2013

• Head of Consumer Services, 2006 – 2008

• Head of Global Customer Management Vodafone Group – GB, 2005 – 2006

• Customer Management Manager Vodafone Spain, 2003 – 2005

• Director of Clients Yoigo (Masmovil), 2001 – 2003

• Customer Manager and Portfolio R (Euskatel), 1998 – 2001

• Consultant and Project Manager AMS Inc. Consulting – (PT, DE, BE, ES), 1994 – 1998

ACADEMIC EXPERIENCE

• Physical Science Master’s Degree – Universidad Complutense. Madrid, 1994

• Executive MBA – Instituto de Empresa – IE Business School. Madrid, 2001

• Customer Delight Programme – IMD Business School. Lausanne, 2005

• Customer Strategy – IESE Business School. Barcelona, 2006

• Digital Bootcamp – Vodafone Talent Programme. London, 2016

• Associate Certified Coach – ACC – ICF (International Coach Federation. Madrid, 2019

• Boards of Director and Corporate Governance – Escuela de Consejeros IESE- KPMG. Madrid, 2020

• Women to Watch -W2W – PWC Program for Board of Directors. Madrid, 2022

ACADEMIC BACKGROUND

• Degree in Physics from the Complutense University and Master in Business Administration from IE. Executive programs at IMD (Lausanne) and IESE. Executive Coach by the ICF. Professor in the MDBI