Monika Westphal

Monika Westphal is an Assistant Professor of Operations Management at IE University. She completed her PhD in Behavioral and Management Sciences at the Technion – Israel Institute of Technology in 2022 at the intersection of Organizational Behavior and Service Operations. Prior to joining IE University, she was a Postdoctoral Researcher and Lecturer in Supply Chain Management at the University of Cologne, Germany.

Her research addresses behavioral questions in operations management, with the goal of improving performance and efficiency in service and production processes, while ensuring the well-being of workers and other stakeholders. In close cooperation with industry partners and researchers from other domains she designs field studies in the business context and controlled experiments in the laboratory, which enables her to tackle current real-world operational challenges. For example, she showed that providing patients with real-time information about their personal medical journey through the emergency department improves patient perceptions and reduces patient abandonment. 

Academic Experience

• Assistant Professor, IE University, Spain, 2024 – Present

• Postdoctoral Researcher and Lecturer in Supply Chain Management, University of Cologne, Germany, 2022 – 2023

• Postdoctoral Researcher in Teacher, Ben-Gurion University of the Negev, Israel, 2021 – 2022

• Visiting Researcher at Karlsruhe Institute of Technology, Germany, 2022

• Teaching Assistant, Technion – Israel Institute of Technology, Israel, 2015 – 2020

Academic Background

• Ph.D. in Behavioral and Management Sciences, Technion – Israel Institute of Technology, Israel, 2022

• Master of Science in Behavioral and Management Sciences, Technion – Israel Institute of Technology, Israel, 2018

• Bachelor of Arts in Business Administration – Tourism and Hospitality Management, Ravensburg University of Cooperative Education, Germany, 2014 

Corporate Experience

• Hotel Management Trainee, Steigenberger Hotel Der Sonnenhof, Bad Wörishofen, Germany, 2010 – 2014

SUSTAINABLE DEVELOPMENT GOALS (SDGs)

3 - Good Health and Well-being

8 - Decent Work and Economic Growth

9 - Industry, Innovation and Infrastructure